General questions
yes All prices are the same in all Zarsam branches and websites.
Zersam customer club is such that you get 10% of your purchase as a gift for each purchase and you can use it in your next purchase. This club has other facilities. Such as birthday, wife's birthday, and wedding anniversary discounts, which are added to the customer club discount from 5 days before to 5 days after the desired date.
The amount of birthday and anniversary discounts is currently 150,000 Tomans.
To order by phone, call +90 5541255755 and our colleagues will guide you.
All ZarSam products are made in Iran and are made in our big factory in Kashan city.
yes If the requested number of panels is 5 or more and ornaments are 10 or more, customization is possible.
Limited production primarily makes products collectable. This means that, for example, not more than a thousand people around the world have a certain bracelet, which conveys the feeling of the specialness of the product to the customer. Secondly, it increases the variety of products and gives the power of choice to customers.
About the products
24 carat gold leaf is used in all Zarsam products. We have used gold coating technology in our products. That is, one or more gold sheets are drawn on a thin and transparent polymer sheet.
Gold is an expensive metal, and we need to make gold as thin as possible in order to be able to produce products with a reasonable price in which gold is used.
Too much thinning of gold makes this metal no longer malleable and cannot be shaped. For this reason, we attach gold to a polymer sheet. This work is done with the help of special vacuum coating devices. The carat of gold used in the original gold leaf must be 24.
In jewelry, that gold leaf inside the piece (under the resin) and in paintings and sculptures, those gold leaves behind the glass are made of 24 carat gold leaf.
The carat of gold used in the original gold leaf must be 24. The gold leaf used in Zarsam products is original and produced with 24 karat.
Only cutting of sheets is done by nanolaser and all stages of product production, including design, assembling (combination, assembly and shaping of sheets and products) and packaging are done by hand.
Zersam products have been approved by the prestigious Razi Metallurgical Laboratory, and its gold grade has been approved, and a certificate of authenticity and valid invoice are provided for each product. You can see the certificates related to gold rate testing on the product technology page.
The design inside all the products is gold leaf and the color of the gold leaf will not change. Products whose body is steel will not change color due to the fact that we use the best type of plating (gold PVD). Unless it is not used correctly by the customer.
We have used 316 steel in making Zersam jewelry, which causes the least sensitivity. The electroplating of the products is in accordance with the European Union standard and is nickel-free.
This layer is a type of transparent resin formulated by the Zersam engineering team. Care should be taken that this surface does not come into contact with chemicals. Also keep in mind that sharp objects will scratch this resin.
The grade, thickness, and amount of gold used in the technology we use to make gold-coated sheets are of much higher quality than electroplating and cannot be compared to it.
The stones of Zarsam products are among the finest natural stones that are selected with special care and precision to give the products unparalleled beauty and originality in addition to their unique properties and characteristics.
All the stones used in Zarsam Sang products are real and original, so their colors are constant.
The type of gold and carat used in these products is completely different from the gold and carat you see in gold shops. That gold is 18 carats and this gold is 24 carats, while our products are not bought and sold by weight and the pricing criterion is not only the amount of gold used.
For pricing, the price of other raw materials such as stones or frames is also considered, and the most important point is that all products are made by hand, and labor wages are one of the main pricing criteria.
We use high quality yarns for our products. Of course, the method of use is also effective in the shelf life of the products. But if the thread breaks, it will be repaired free of charge.
The special design and the use of the highest quality pearls are distinctive features of Zarvar jewelry. Brass and steel metal and multi-layer gold plating have been used in the manufacture of jewelry, which has made a product with quality, originality and a favorable price available, so that if used correctly, the product will have a long shelf life.
Our effort is to raise public awareness about pearls and provide true and correct information about this precious gem.
Gold is a word with Persian roots, which in the dictionary means like gold, like gold, and has great value and prestige.
Because pearls are used in Zarvar's products, and since ancient times, this gem has always been considered equal to or even more valuable than gold, so we named Zarvar's brand by this name.
Silver has been called "Sim" for a long time, and this name has been the basis for choosing the name of Simin series products. To design and produce the products of this series, we have used all the jewelry making processes and that is why Simin products have extraordinary elegance, beauty and brilliance.
These products are under the warranty conditions of Zersam and have after-sales service, the possibility of exchange and redemption.
No, these products are bought and sold numerically. Other criteria other than weight such as elegance, difficulty of production, jewelry molds, type and number of stones are effective in product pricing.
In this series of products, first grade atomic stones (sub-Konia cubic) are used.
About warranty and after-sales service
In general, it is better not to put any jewelry (even pure gold) in contact with water because it will be harmful to its color and glaze.
It is better to keep jewelry away from chemicals and cosmetics as well as water. Also, it is better to wipe it with a soft tissue after each use to remove possible particles from the surface of the product.
No, due to the structure of the products and the way gold is placed in the products and considering that it is not possible to remove gold from Zarsam products, it is not possible to sell these products in stores other than Zarsam stores.
No. Discoloration and discoloration of the body of the products occurs due to improper use.
Zersam jewelry has a 12-month warranty and the panels have a 60-month warranty.
Yes, if it is under warranty and it is our fault, we will repair it for free or replace it if it is not possible to repair it. If it is not in the warranty period, if it can be repaired, we will repair it and we will charge the repair fee from the buyer.
It is possible to change the size only for jewelry, and the customer can receive the necessary guidance for the change by contacting the Zersam after-sales service.
At the time of sale, with the ID card and the product invoice, if it is healthy, the entire amount paid will be returned within 24 hours, and after this period, 20% will be deducted as a penalty, and when exchanging, with the product ID card and the product is healthy, the work will be free for up to six days and then 10% is deducted from six days.
Exchange of products is free up to 6 days after purchase, and after that, it is done with a 10% deduction from the daily price of the product. Provided that the product has not been used, is healthy and has a box and birth certificate.
Zersam jewelry has a 12-month warranty and the panels have a 60-month warranty.
Yes, you can return your product at any time by visiting one of our branches. Just keep in mind that the product must be healthy and salable and have an invoice and birth certificate.
yes If it is under warranty and the fault is ours, we will repair it for free or replace it if repair is not possible. If it is not in the warranty period, if it can be repaired, we will repair it and we will charge the repair fee from the customer.